Consumer Advice

1. AEE - Agriculture & Extension Education
AEE - Agriculture & Extension Education. MAKING A CLOTHING PURCHASE COMPLAINT What do you do if a permanent press shirt isn't really permanent press, fabric in a garment wears out readily, or colored trim bleeds onto the garment? Bringing your problem or complaint to the attention of the textiles and clothing industry can result in better merchandising practices and products. Failure to complain can cause you aggravation and unhappiness. The industry cannot learn what consumers want unless they speak up. Consumer interest has brought about changes in how fabrics and garments are made and marketed. As consumers, we have a responsibility to speak up in order to insure desirable merchandise and marketing practices. Before you complain, ask yourself these questions to make sure you can defend your position: * Did I abuse the garment in any way? * Did I wear it as the manufacturer intended? * Did I follow the care instructions? Some buyers make unjustified complaints

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